Privacy Policy
Last updated: November 25, 2025
1. Information We Collect
Information You Provide
We collect information you provide directly when you:
- Create an account (name, email, company information)
- Upload media files for processing (audio, video, documents)
- Use our voice services or marketing automation tools
- Contact our support team or request information
- Subscribe to our services or make payments
Information Collected Automatically
When you use our platform, we automatically collect:
- Usage data (features accessed, processing metrics, API calls)
- Device information (browser type, operating system, IP address)
- Log data (access times, pages viewed, system performance)
- Cookies and similar tracking technologies for session management
2. How We Use Your Information
Service Delivery
We use your information to:
- Process your media files using AI and machine learning
- Provide voice services and call analytics
- Deliver marketing automation and campaign management
- Maintain and improve platform performance
- Send service updates and important notifications
Business Operations
We also use information for:
- Billing and subscription management
- Customer support and technical assistance
- Platform security and fraud prevention
- Legal compliance and regulatory requirements
- Anonymous analytics to improve our services
3. Information Sharing
We Do Not Sell Your Data
PersonalFreedom.AI never sells, rents, or trades your personal information to third parties for their marketing purposes.
Limited Sharing
We may share your information only:
- With service providers who help us operate our platform (cloud hosting, payment processing)
- When required by law or to respond to legal process
- To protect the rights and safety of our users and platform
- With your explicit consent or at your direction
- In connection with a business transfer or acquisition (with notice to users)
4. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Support legitimate business interests
When you delete your account, we remove or anonymize your personal data within 90 days, except where retention is required by law.
5. Your Privacy Rights
You Have the Right To:
- Access - Request a copy of your personal information
- Correct - Update or fix inaccurate information
- Delete - Request removal of your personal data
- Port - Receive your data in a portable format
- Object - Opt-out of certain processing activities
- Restrict - Limit how we use your information
To exercise these rights, please use our contact form.
6. Cookie Policy
We use cookies and similar technologies to:
- Keep you logged in securely
- Remember your preferences and settings
- Analyze platform usage and performance
- Provide personalized features
You can control cookies through your browser settings. Note that disabling cookies may limit platform functionality.
7. Data Security
We protect your information using:
- Industry-standard encryption for data in transit and at rest
- Secure data centers with 24/7 monitoring
- Regular security audits and penetration testing
- Strict access controls and authentication
- Employee training on data protection
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.
9. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or platform notification. Continued use of our services after changes constitutes acceptance.
11. Contact Information
For privacy questions, concerns, or requests:
- Contact: Use our secure contact form
- Data Protection Officer: Available through the same email
- Response Time: Within 30 days of your request